General Warranty Information: Warranty applies to the original retail purchaser only and is not transferable.  Proof of purchase is required for all warranty claims.

Auction Sales Policy: Products purchased through auction type websites, such as EBay, are subject to the return and warranty policies of the seller. Please make sure you understand their service and return policies before any funds are exchanged.  Biketronics Inc. will warranty products purchased this way but the customer will be responsible for all shipping costs.   

Satisfaction Guarantee: Products purchased directly from Biketronics Inc. come with a 30 day satisfaction guarantee.  Refunds exclude shipping charges and a 7% restocking fee.  For a full refund: products must be in excellent condition and kits must be complete in original packaging. *Biketronics products that are purchased through a dealer are subject to the dealers return policy. 

Warranty Coverage on Aftermarket Radios: Radios purchased from Biketronics Inc. come with the manufactures warranty. Warranty does not cover damage due to improper installation, shipping, handling or water damage caused from failure to use a protective cover. This coverage is handled by the customer through the radio manufacturer.  Biketronics Inc can administer this process for a handling fee and all shipping costs.

To contact Sony for warranty claims and support click here.

Warranty Coverage on Hogtunes Speakers: Hogtunes speakers purchased from Biketronics Inc. come with the manufactures 20 year warranty. Warranty does not cover damage due to improper installation, shipping, or handling such as punctured surrounds.

Warranty Coverage on Hertz Speakers: Hertz speakers purchased from Biketronics Inc. come with a lifetime warranty. Warranty does not cover damage due to improper installation, shipping, or handling such as punctured surrounds.

Warranty Coverage on Biketronics Inc. Products: All products manufactured by Biketronics come with a lifetime warranty. Warranty does not cover damage due to improper installation, shipping or handling.

Exclusions: Any defects resulting from water damage, fire, acts of nature, misuse, abuse, modification, improper installation, vehicle crash, or any type of impact will void the warranty. We will not be responsible for damages to motorcycles resulting from the use or misuse of the product. In no event shall Biketronics Inc. be liable for any damages whatsoever (including consequential damages, incidental damages, or damages for loss of use, loss of time, inconvenience, or other losses) arising out of the use, misuse, or inability to use our product. Biketronics Inc. reserves the right to change the design of its products without any obligation to modify any previous product.

Repair or Replacement: If your product is not functioning properly, please call us at 1-208-882-8469 as soon as possible so we can assist you in diagnosing and resolving your product problems. In cases where a product is defective, please call us for an RMA (return merchandise authorization) number. A product return form must be completed and included with the part.  If the product is found to be defective and covered under warranty, it will be repaired or replaced at our option. Any charges accrued for removal, installation, reinstallation and shipping will not be covered by this warranty.

Damaged or modified equipment: will be subject to a charge equal to the parts and labor required to return the product to as-new condition. This includes damaged wires, connectors, housings and shipping damage. If the product is not found defective Biketronics Inc. will return the product at the customers cost.

International Customers: will pay shipping on all warranty services.

Warranty - Repair or Replace Shipping Time:  We will ship out a repaired or replacement unit after receiving and testing, 6-8 business days from arrival at Biketronics.   There is a refundable core charge to have Biketronics send a replacement part before receiving the defective part.  The old part must be returned within 60 days.

Warrenty Return Form - Biketronics Product Return Form 

Biketronics Inc.
630 N. Almon St. Suite 140
Moscow, ID 83843

Tel. (208) 882-8469
Fax. (208) 882-5938
Toll-Free From USA (800) 735-2419  

Hours of Operation: Monday through Friday, 9AM to 5PM Pacific Time.